At Foxsie Atelier, each order is carefully prepared and packaged with love to ensure it reaches you safely and beautifully. Below you’ll find everything you need to know about our shipping process.
Order Processing Time
All orders are handcrafted and packed with care.
- Orders are processed within 2–5 business days
- During peak periods or special launches, processing times may be slightly longer
- You will receive a confirmation email once your order has been dispatched
Shipping Methods
We currently ship nationwide within South Africa.
- Courier delivery to your door
- Delivery time after dispatch: 2–5 business days, depending on your location
- Rural or outlying areas may experience slightly longer delivery times
Shipping Fees
- Shipping costs are calculated at checkout
- Free shipping promotions may apply during special offers or campaigns
Order Tracking
Once your order has been shipped, you will receive:
- A tracking number
- Courier details to follow your parcel’s journey
Delivery Address
Please ensure that:
- Your delivery address is correct and complete
- Someone is available to receive the parcel during business hours
Foxsie Atelier cannot be held responsible for delays or failed deliveries due to incorrect address details.
Damaged or Missing Items
If your order arrives damaged or incomplete:
- Please contact us within 48 hours of delivery
- Include your order number and clear photos of the issue
📧 Email: info@foxsieatelier.co.za
📱 WhatsApp: 082 925 7943
International Shipping
At this stage, Foxsie Atelier ships within South Africa only.
International shipping may become available in the future.
Questions?
If you have any questions regarding shipping or delivery, we’re always happy to help.
💌 Contact us at: info@foxsieatelier.co.za